OFFICIAL SUPPORT

Let's get you back to playing.

Answers for common questions and a direct, private route to the Octivale developer.

QUICK ANSWERS

Frequently asked

How do I restore Premium?

Open Octivale Settings, choose Restore purchases, and use the same Apple ID that made the original lifetime purchase.

Does the collection end?

No. Each world creates reproducible episodes from an on-device seed. Difficulty reaches a fair ceiling while layouts and identities continue changing.

Can I turn off analytics?

Yes. Anonymous play analytics are off by default and can be enabled or disabled at any time in Settings → Privacy Center.

Why did I receive an ad?

Automatic ads can appear only in the ad-supported edition after completed episodes and are deliberately paced. Rewarded hint ads are optional. Premium removes automatic ads.

How do I report an inaccessible puzzle?

Choose Gameplay or accessibility below and include the world name plus episode number. Generated episodes are stable, so that information lets us reproduce it.

CONTACT

Send a support request

Typical response target: three business days. Please do not include passwords, payment-card information or Apple ID credentials.